This is a great question and an extremely important one! We are committed by law, and by our professional ethics code to not disclose any information about you to anyone without your permission. By permission, I mean that you actually have to come into the office and sign a Release of Information (ROI) if you ever wanted us to speak with someone on your behalf.
Protecting privacy is Extremely Important to Us
This means that even if someone were to call our office and ask if you were a client of ours, unless we have that ROI on file, we don’t know who you are and can’t even tell the caller if we’ve ever even met you before. We take protecting your privacy extremely seriously.
How We Bill Insurance in Federal Way
If you are interested in having us bill your insurance, you will need to sign our initial paperwork giving us permission to share some of your information with the insurance company. Some of the information that you are giving permission to share are things like your medical/psychiatric diagnosis, as well as occasional treatment planning records and/or progress reports. Unfortunately, the insurance companies will not cover services without this information. In the past, a medical record had big implications serving as documentation of pre-existing conditions that excluded many from getting health insurance. Although the current health insurance system does not allow for exclusions for pre-existing conditions, we do not know if this will continue on infinitely. Some of our clients do choose to completely protect their privacy by paying privately (out of pocket) in order to keep their session details entirely confidential. We leave this up to you and are happy to discuss this further with you if you have additional questions.
HIPAA Compliant System
We are extremely proud to run an office that utilizes the best of cutting-edge technology to give you the best experience in working with us while not compromising your privacy and the integrity of your trust in us. We have gone to extra lengths to make sure that EVERY system we use is HIPAA compliant (the standard the government sets for requirements for protecting sensitive patient/client data). Our staff has received training in HIPAA compliance, our software programs are all HIPAA compliant, and our IT department has specialized HIPAA compliance certifications. This boils down to an extremely secure experience for you coming in to see us, whether you come into our Federal Way office or meet with us virtually.