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Thrive Counseling Center
Therapy for Individuals, Couples & Family

Frequently Asked Questions (FAQs): Other

How can we help you?

At Thrive Counseling Center we strive to be transparent about the process of counseling.

We know that counseling is something that a lot of people feel hesitant to talk about, and resistant to share their experiences, which can lead to confusion and a lot of unknowns about the process. Especially if this is your first time considering working with a therapist.

Our goal is to demystify the counseling process and help you understand how counseling works.  

Below are some of the most common questions we are asked and some answers to get you started.  If you have additional questions, please don't hesitate to contact us by email, or give us a call. 


This is a great question and an extremely important one! We are committed by law, and by our professional ethics code to not disclose any information about you to anyone without your permission. By permission, I mean that you actually have to come into the office and sign a Release of Information (ROI) if you ever wanted us to speak with someone on your behalf. 

Pile of smooth stones with green backgroundProtecting privacy is Extremely Important to Us

This means that even if someone were to call our office and ask if you were a client of ours, unless we have that ROI on file, we don’t know who you are and can’t even tell the caller if we’ve ever even met you before. We take protecting your privacy extremely seriously.

How We Bill Insurance in Federal Way

If you are interested in having us bill your insurance, you will need to sign our initial paperwork giving us permission to share some of your information with the insurance company. Some of the information that you are giving permission to share are things like your medical/psychiatric diagnosis, as well as occasional treatment planning records and/or progress reports. Unfortunately, the insurance companies will not cover services without this information. In the past, a medical record had big implications serving as documentation of pre-existing conditions that excluded many from getting health insurance.  Although the current health insurance system does not allow for exclusions for pre-existing conditions, we do not know if this will continue on infinitely. Some of our clients do choose to completely protect their privacy by paying privately (out of pocket) in order to keep their session details entirely confidential. We leave this up to you and are happy to discuss this further with you if you have additional questions.

HIPAA Compliant System

We are extremely proud to run an office that utilizes the best of cutting-edge technology to give you the best experience in working with us while not compromising your privacy and the integrity of your trust in us. We have gone to extra lengths to make sure that EVERY system we use is HIPAA compliant (the standard the government sets for requirements for protecting sensitive patient/client data). Our staff has received training in HIPAA compliance, our software programs are all HIPAA compliant, and our IT department has specialized HIPAA compliance certifications. This boils down to an extremely secure experience for you coming in to see us, whether you come into our Federal Way office or meet with us virtually. 

When starting counseling in Federal Way, we typically go for 55 minutes. This allows the counselor an opportunity to get to know the situation and help you feel more relaxed. This timeframe is designed for your comfort and allows you to talk freely and build a rapport with your counselor.

However, in working with couples and some individuals, we sometimes find that longer sessions can be helpful (1.5-2 hours) to really dive into the places you are getting stuck in a productive way. You may also find that a shorter session is best. However, if you know that you would like to schedule an hour and a half for a session, you can do so by giving us a call or by sending us an email.

Customizing your sessions to meet your needs is very important to us.  

In some cases, if we are working with young children, we will do abbreviated 40-minute sessions, which tend to work well and hold their attention.

Are You Ready to Schedule a Therapy Session in Federal Way?  

You can schedule your appointment now through our online scheduling system.

Have more questions?  Please give us a call at 206-567-7267 or send us an email.

Your initial therapy consultation is an opportunity for us to meet and get to know each other. It’s also a chance to learn why you seek counseling, how your current situation impacts your life, your goals for counseling, and your background.

woman sitting in therapy officeFirst Therapy Consultation

Therapy doesn’t occur during the consultation; it starts in the first session after the consultation. Your initial consultation is the perfect time for the client and therapist to ask each other questions.

Before your consultation, it may be helpful to brainstorm and make a list of questions to ask the therapist. You may consider asking your therapist who they are, how they work and approach therapy sessions and more. Therapy is very personal and relies on mutual trust, respect, and open communication. 

Our goal is to help you navigate your life so you can thrive. By arranging an initial consultation, we will have a better idea about how the counselor may be helpful for you or if we’re a good fit for each other. 

Schedule Your Therapy Consultation in Federal Way

Are you interested in scheduling a therapy consultation with a counselor in Federal Way? Please don’t hesitate to contact us today so we can schedule your consultation at our therapy center. 

We look forward to welcoming you to Thrive Counseling Center!

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We are happy to welcome our patients back to our Federal Way office for in-person counseling sessions. Please call us at 206-567-7267, text us at 206-659-1153, or email us to set up an appointment. You don't have to go through this time alone.